Introduction

This Privacy Policy explains how OUDART (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit oudarts.com, create an account, place an order for oud, bakhoor, incense, perfumes, oils, gift sets, or related products, contact us, or visit our store. Last updated: 6 September 2026.

Who we are

OUDART is a Bahrain-based house of fragrance offering authentic oud, bakhoor, incense, perfume oils, and related accessories online and in store. Website: https://oudarts.com/. Boutique: Moda Mall, Shop 47, Manama, Kingdom of Bahrain. Email: info@oudarts.com. Phone / WhatsApp: +973 3366 6690. VAT number: 220023898800002.

Scope

This policy covers personal data processed through our website (English and Arabic), online checkout, customer accounts, wishlist, newsletter signup, contact forms, WhatsApp ordering and support, and in-store interactions linked to online orders. It does not cover third-party websites or apps we do not control.

Information we collect

Depending on how you interact with OUDART, we may collect identity and contact details (name, email, phone, billing and shipping address); order and transaction details; account details (login, wishlist, saved addresses, language and currency preferences); communications (email, WhatsApp, support requests); technical data (IP address, browser, device, pages viewed); and marketing preferences. We do not intentionally collect special-category data. Payment card details are processed by our payment providers; we do not store full card numbers on our servers.

How we use your information

We use personal data to process and deliver orders; provide customer support (including WhatsApp); manage accounts, wishlists, and returns; send transactional messages; send marketing emails or offers only where permitted, with an easy unsubscribe; improve our website and shopping experience; prevent fraud and secure our store; meet legal, tax, and accounting obligations; and respond to lawful requests from authorities.

Orders, payments and delivery

When you purchase from OUDART, we process the information needed to fulfil your order, arrange shipping or collection, issue invoices, and handle after-sales support. Payment is handled by trusted payment gateways and banks. Couriers receive only the delivery details required for shipment. Customs or destination rules may require sharing limited order information with carriers or authorities.

WhatsApp and messaging

If you contact us on WhatsApp or similar channels, we process your phone number and message content to answer enquiries, confirm orders, and provide support. Messaging platforms apply their own privacy terms. Please avoid sending unnecessary sensitive information in chats.

Accounts, wishlist and newsletter

If you create an account, we store the details you provide so you can track orders, save addresses, and use wishlist features. Newsletter signup uses your email for OUDART news, launches, and offers. You can unsubscribe at any time via the link in our emails or by contacting us.

Cookies and similar technologies

Our site uses cookies and similar technologies to keep your cart and session working, remember language and currency preferences, keep you logged in when requested, measure traffic and performance, and help prevent abuse. You can control cookies in your browser settings; disabling some cookies may affect checkout or account features.

Sharing with service providers

We share personal data only as needed with providers who help us operate OUDART, such as hosting and security, e-commerce and payment tools, shipping partners, email or WhatsApp communication tools, analytics tools, and professional advisers where required. We do not sell your personal data.

International transfers

OUDART is based in Bahrain. Some service providers or shipping partners may process data outside Bahrain. Where transfers occur, we take reasonable steps to protect your information in line with applicable law and the nature of the service.

How long we retain data

We keep personal data only as long as needed for the purposes above, including order history, support, tax and legal retention, and dispute handling. When data is no longer required, we delete or anonymise it where practicable.

Security

We use appropriate technical and organisational measures to protect personal data. No method of transmission or storage is completely secure; please use a strong password for your account and contact us promptly if you suspect unauthorised access.

Your rights

Subject to applicable Bahraini law (including the Personal Data Protection Law) and other laws that may apply to you, you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, and withdraw consent where processing is based on consent. You may also lodge a complaint with the competent authority. To exercise your rights, email info@oudarts.com. We may need to verify your identity before responding.

Contact us

For privacy questions or requests, contact OUDART at info@oudarts.com, WhatsApp +973 3366 6690, or visit Moda Mall, Shop 47, Manama, Kingdom of Bahrain. We may update this policy from time to time; the “Last updated” date above will change when we do. Continued use of our website after updates means you acknowledge the revised policy. Our website is not directed at children under 16; if you believe a child provided personal data, please contact us so we can delete it.